Customer Support Channels

  • 1 hour ticket response time
  • A 1–hour Response Guarantee

  • Our user service staff is trained to quickly care for all Linux shared web hosting users’ issues and assistance questions. Through our ticketing system, you’ll be able to share your request and a support staff fellow member will likely return to you in less than max sixty minutes. In actual fact, practice has shown that the standard resolution time frame is Twenty or so minutes.

  • Top quality support service
  • A Top–quality Support Service

  • You’re able to contact us 24x7x365 with any problem you may have in connection with our products and services. We have employees present on a regular basis to give you help any time required. Feel free to use the ticket system or send us an e–mail whenever you want, or pick–up the phone or make use of the live chat within business hours.

  • Intuitive help center
  • An Intuitive Help Section

  • Kob Mich has built–in a complete know–how base into the Control Panel allowing you to obtain very helpful step by step recommendations whenever you want. Each area of the Control Panel features its own contextual guide area offering a variety of how–to content articles. We have also made video tutorials to ensure that you get a much better idea of the best way to complete any given activity.