Tech Support Channels
A 60–Minute Support Ticket Response Guarantee
Every support request you submit to us will be replied to within maximum sixty minutes. In case your ticket or email needs additional assistance from an admin, we’ll forward it and leave a comment to inform you that your issue is being examined. If you take advantage of our Optional Managed Services package, any of the services included there will be carried out at a time that is convenient for you.
A First–Class Technical Support Service
Our customer support team will be online for you 24x7 if you require assistance while working with the Web Site Control Panel or with any of the apps that we pre–install for you on the dedicated server. Furthermore if you need assistance handling the regular administration tasks on your dedicated hosting server, you can have a look at the Optional Managed Services package, that includes data backup disk storage space, OS updates on a weekly basis, installation and problem troubleshooting procedures, server monitoring and restarting services, etcetera.
An Easy–to–Navigate Help Area
We have equipped our Web Site Control Panel with an elaborate knowledge base, which offers in–depth explanations of all its features and functionalities. Moreover, we have made detailed video tutorials that will further demonstrate to you how to carry out a certain action or troubleshoot a regularly encountered issue. The instructional articles and the tutorial video clips are easily reachable from every section of the Web Site Control Panel through the Help and Videos buttons in the top right corner.