Find out what website hosting providers mean when they say "phone support".
Despite the fact that this is not the most importantaspect to help you identify a reliable shared web hosting supplier from a bad one or a reseller from a real provider, being able to call and talk with a live person is a sign that you are not using the services of a one-person firm and that you can get in touch with someone if you're in need of support. The telephone support for website hosting services may vary from standard to professional, thus the issues that can be resolved through a phone call differ based on the company. In the general case, these issues are simpler and include billing or first level tech issues as more complex tasks generally need a support ticket where both you and the system administrators can track the proceedings with a given issue. Nevertheless, being able to call your supplier will save you a lot of time and efforts for the multitude of small things that may eventually show up at the time you manage your web hosting account.
Phone Support in Shared Web Hosting
If you decide to acquire one of our Linux shared web hosting
, you will be able to get in touch with our support team over the phone for 14 hrs per day. We will help you choose the proper plan for your web sites since we think that it's better to discuss these matters with a live person. If you already have an account, we will help you with all your sales/billing questions and / or general matters, even with some tech troubles that do not require a lot of time or escalation to a system administrator because it is more appropriate to open a ticket for time-consuming troubles so as to have the entire communication in a single place. We now have phone numbers in the United States of America, the United Kingdom and Australia, so you will be able to call the one you prefer and talk with one of our agents.
Phone Support in Semi-dedicated Hosting
With 14 hours-a-day telephone support, you can be sure that there will always be somebody to help you when you have any queries about the semi-dedicated server
packages that we provide. Whether you would like to know more about our packages, you have some billing issue or some general problem, you can give us a call. Though some more technical issues may require a ticket to give some time to our technical support crew to analyze, we will help you with numerous tech questions over the phone as well, saving you time and efforts. Since we have data centers on 3 continents - in the United States, the United Kingdom and Australia, we have local telephone lines in all of these countries as well. In case you're in another country, we also have a global number where you'll be able to reach us.