Should you ever experience a problem with your website and be unable to resolve it, ask the hosting company’s support staff to help you get the site back online. A speedy resolution would be the best scenario, but a lot of companies respond within 24 hours or even more, especially if you are dealing with a hosting reseller. Even if your problem can be fixed without much effort, your site may not function satisfactorily or may not be accessible whatsoever for a prolonged time period, so you may lose potential customers as it’s pretty unlikely that anyone would go back to a site that is inoperative. With that said, you should make certain not only that you can touch base with your web hosting provider, but also that they can respond and assist you in a well-timed manner. If a software application update doesn’t go smoothly or you delete something unintentionally, for example, the website must be fixed swiftly in order to avoid prolonged unavailability.
One-Hour Response Guarantee in Shared Web Hosting
In case you are using any of our Linux shared web hosting
and you have a query or experience some problem, you can contact us 24/7 by posting a tech support ticket or by writing an email and we guarantee that you will get an answer in less than one hour. If the issue can be sorted out, we will do it before we respond, whilst in case there’s something that you need to do on your end, we’ll supply you with all the needed details – what workable solutions to try, what settings to check, etc. Typically, you’ll get a reply within no more than thirty minutes, which means that waiting for hours or even for more than 1 day to get support is something unthinkable. Our 60-minute response guarantee applies to any query that you may have – general, billing or technical.
One-Hour Response Guarantee in Semi-dedicated Hosting
As we know exactly how important it is to receive quick help, we guarantee that you will never have to wait for more than one hour to get a response to any trouble ticket that you submit through your semi-dedicated server
CP. Actually, you’ll rarely have to wait around for more than twenty-thirty minutes and this is valid for any enquiry regardless of what its nature is – general, billing or technical. What is more, our tech and client support staff will be at your disposal around the clock, which means that even if you post a ticket during legal holidays, you will invariably get an immediate response, which will include the answer to an inquiry, the solution to an obstacle or the info required to sort out an issue yourself – in case there’s something that you have to do on your end. With us, you’ll never need to spend a whole day hanging around waiting for a response like you would with lots of other companies.