A live chat is one of the ways of communication supplied by some web hosting providers as a part of their support services. Determined by the service provider, the chat can be used for pre-sales, billing and/or tech assistance. This method of contact is faster in comparison to a support ticket and it will make it much more unlikely to misspell or misunderstand anything compared to a phone call with an agent. Furthermore, if the trouble that you experience requires some time to be examined and dealt with, you'll be able to do something different meanwhile rather than just waiting, as you'd have to do if you call. You can also use a live chat assistance service free of cost provided that you have web access even when your hosting provider is located in another country and they do not have a local telephone number you can call.
Live Chat Support in Shared Web Hosting
We provide a live chat support service for all Linux shared web hosting that we offer and we can support you with almost everything in real time. If you do not have an account with us yet, we will provide you with more info about the plans in order to help you to pick the most appropriate package. In case you are an active client, we're able to assist you with any billing or general issue and with lots of common tech troubles, such as an email address installation in a desktop email client. If you are unable to call us for some reason or you are in some country where we don't have a local telephone number, our live chat is the best option to get in touch with us. Needless to say, some situations require longer time to analyze and test, so you will need to open a support ticket to our technicians, still, we will save you time and assist you with quite a lot of troubles on the chat.
Live Chat Support in Semi-dedicated Hosting
We provide live chat support as standard with our services, therefore whenever you have any questions concerning our Linux semi-dedicated hosting, you're able to talk with our customer support team at any time no matter if you have already purchased your account or not. In general, the chat service is intended for pre-sales, billing and general questions and difficulties, still we can assist you with various tech questions too. We will help you pick the optimal package for your websites in case you do not have an account yet, we can respond to all of the billing questions or concerns you could have or we can help you with setting up your new email address on your PC or smartphone - all the abovementioned will be done quickly as our live chat service is accessible all day, every day. No matter when you want support, you can talk to a representative and save a long time.