Integrated Ticketing System
Discover more about the Integrated Ticketing Systems and their pluses and minuses. Learn what makes them different from other support channels.
If you have bought a web hosting plan and you have some queries regarding a given function/feature, or if you have faced some difficulty and you need support, you should be able to contact the respective client service team. All hosting providers deploy a ticketing system no matter if they provide other means of contacting them aside from it or not, because of the fact that the easiest way to deal with an issue most often is to use a ticket. This mode of correspondence makes the responses sent by both parties simple to track and permits the client care team representatives to escalate the situation in case, for instance, a server admin must get involved. In the general case, the ticketing system is not directly connected to the hosting space and is part of the billing account, which means that you will have to use at least two separate accounts to contact the tech support team and to actually manage the hosting space. Constantly switching between different accounts could sometimes be a drag, not to mention the fact that it requires quite a long period of time for the majority of web hosting providers to reply to the ticket requests themselves.
Integrated Ticketing System in Shared Web Hosting
With a shared web hosting
from us, you will never need to sign out of your account. Our ticketing system is incorporated into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can quickly access any trouble ticket while you are browsing through your website files or changing different settings. The ticketing system is being strictly monitored 24/7 by our technical support staff members and the ticket response time is no more than sixty minutes, but it seldom takes more than 20 minutes to get assistance. Unlike certain providers, we don’t charge more for using the ticketing system, so you can get in touch with us as often as you want and request info in regard to any billing or technical issue. Moreover, you can see a variety of help articles, which will help you resolve the most commonly experienced predicaments yourself.
Integrated Ticketing System in Semi-dedicated Hosting
If you’ve opened a semi-dedicated server
account with us and you’d like to contact our support staff, you’ll be able to open a trouble ticket directly from your Hepsia Control Panel instead of using a totally different help desk support platform like you’ll have to do with the majority of hosting companies on the marketplace. Our integrated trouble ticket system will allow you to post a new ticket without any difficulties and to look through older tickets using a smart search filter. Additionally, you will be able to take a look at the applicable knowledgebase articles that our system will present to you depending on the category that you select for your new ticket. You can perform all of the abovementioned activities without leaving your Hepsia Control Panel at any time, which goes to say that if you run into any obstacle or have an inquiry, you can touch base with our technicians and solve the particular issue in less than 60 minutes using one platform.