Lots of users who begin using their 1st hosting account, or change companies, usually have inquiries in regard to how particular things are executed or stumble upon difficulties when setting up different things like e-mails, website settings, and so on. That’s the reason why, many hosting providers have prepared documentation with the most standard questions and issues so as to help their customers get information quickly and seamlessly. Consequently, the customer service team members can focus on actual issues that particular customers may be encountering, because the solution for the smaller things will already be available on the Internet and customers will be able to tackle them without touching base with the customer support team. Having elaborate documentation is exceptionally important, particularly for new clients with zero experience, since the hosting service entails a large number of functions and many people can become perplexed about what action to take. A good information repository can both help you complete the things that you need and learn how the web hosting service functions as a whole.
Extensive Online Documentation in Shared Web Hosting
If you’ve purchased your first shared web hosting account from our company or have moved your website over to us, you’ll grow used to our platform and our created-developed Hepsia hosting Control Panel in no time thanks to the fact that we have compiled an elaborate knowledge base where you can find all the information that you will ever need – both general info regarding the service as a whole and more specific info about the separate functions that you can use and the challenges that you could encounter. The articles themselves are available in 2 locations. The whole article list is accessible via the Help section of the Control Panel. You can access articles that are dedicated to the different features in each Control Panel section as well. You can learn how to accomplish more or less everything, from creating an .htaccess config file to administering an electronic mailing list, and all the articles include thorough guides, so you will never get disorientated because of an ambiguous text. Surely, in case you face a more specific problem and you do not find a solution in our knowledge base, you can get in touch with our customer service team members 24/7.
Extensive Online Documentation in Semi-dedicated Hosting
The Help section of the Hepsia hosting Control Panel, which is included in our Linux semi-dedicated hosting, will permit you to access the exhaustive online documentation that we have prepared for you. The articles include generic info on our hosting services, informational tutorials about the various functions that you can access, as well as troubleshooting guidelines that can help you solve common issues that you may face. The topics that we’ve covered encompass de facto everything, from simple things such as how to host a brand new domain in the account, to more elaborate ones such as which SSH commands can be executed on the servers. Articles that are dedicated to the features of a given Control Panel section will always be available on the right side of the page that you are on, whilst the entire article list is accessible through the all-encompassing Help section.