24/7 Customer Support
Why is the availability of an effective customer support service vital on today?s hosting market? Which are the typical customer support channels?
The access to the customer and technical support that a shared web hosting company offers can tell you a lot for the services which they provide as well. If you're allowed to use only email messages and / or tickets, you have most likely come across a reseller not the website hosting supplier. When this is the case, you will probably have to wait for a couple of days so as to have a problem resolved as your reseller may not be checking their communication regularly or they may need to contact the actual web hosting company for further help. If the supplier provides you with different options for communication with short response time available anytime, they are almost certainly the top provider, not only a reseller. Therefore you will get prompt assistance and top-notch support since they will have instant access to the servers where your account will be created. No matter what the issue - technical or sales, it is generally much better to be able to get hold of your hosting company right away through your preferred way of communication.
24/7 Customer Support in Shared Web Hosting
We provide 24/7 customer, billing and technical support for all our Linux shared web hosting
. Even if you aren't our customer yet and you have questions, we will assist you promptly and supply you with the necessary information, in order to give you a choice to make an informed decision when you buy your new hosting account. We're available at any moment, including holidays and weekends, and we offer various options for communication to get in touch with us - live chat, phone, e-mail messages and support tickets. For your benefit, we have multiple telephone numbers worldwide, thus you'll be able to call the one that is closer to you. The maximum response time for your emails and the tickets is 1 hour. The standard response time is no more than 15-20 minutes, which means that you can forget about waiting for days to get assistance for any kind of task or issue, whatever its complexity.
24/7 Customer Support in Semi-dedicated Hosting
We are aware how crucial it is to get well-timed assistance, particularly when your web site is not running as it should be for whatever reason. All of our Linux semi-dedicated hosting
feature 24/7 customer and technical support, so if anything comes up, you'll be able to use various ways to get in touch with us - phone line with several local numbers around the globe, live chat, e-mail messages and tickets. The first two options are for billing, pre-sales and basic issues, so that if you don't have an account yet, for example, you'll be able to get extra information for our services, or we can assist you with less complex technical problems. The second two options are for solely tech matters or everything that's more time-consuming because it is easier to track the correspondence between you and our tech support team. The guaranteed maximum reply time for them is only one hour, the regular one - 15-20 min, therefore you will not have to wait for a whole day so as to receive assistance as you may have to do when using the services of various other providers.
24/7 Customer Support in VPS Web Hosting
With our Linux VPS web hosting
, you won't have to wait for more than an hour to receive assistance for any type of situation that you may have with the server or the software that comes pre-installed with it. We guarantee this short reply time for all tickets that you open from your billing Control Panel or e-mail messages that you send to our technical support crew. We have local telephone numbers in several countries around the globe and a live chat service where we are able to help you with pre-sales, billing and common questions. Customer and technical support is available 24/7/365 via the different means of communication, so no matter what your question or issue is, there is always someone to assist you promptly. In the event that you need assistance with third-party software, which you cannot set up or which gives you troubles, you can take advantage of the Managed Services upgrade package that we supply for all of the VPS plans.
24/7 Customer Support in Dedicated Servers Hosting
All dedicated server
plans that we provide feature 24/7 support via various methods of communication and with a one-hour maximum answer time warranty. If you want to learn more about the plans or you have any kind of billing or general questions, you're able to call one of the local numbers that we have worldwide or you could use our live chat support and talk to a live representative. For solely tech issues that require the help of a technical support person or an administrator, you'll be able to open a support ticket from your billing Control Panel or you could send an email, as these channels are more appropriate to track a specific matter. The answer time for them rarely is more than half an hour, which means that you can forget all about having to wait for an entire day so as to get assistance. The support service is available for any kind of server-related issues, including the pre-installed software. In the event that you need assistance for third-party applications, you may consider ordering the Managed Services upgrade that we offer for all plans.